Shipping and Return Policy

Shipping Policy : We ship to your credit card billing address or Paypal Confirmed address ONLY. If you need an item shipped someother other than that, you will need to pay using an approved alternative form of payment. On orders totaling $250 or more, you will be required to sign for the package. Please make all arrangements with shipping prior to sending payment.

The total shipping charge is based on package weight, and box dimensions. Starting Jan 1st 2015, ALL packages shipped Fedex or UPS are going to be based on dimensional weight. To figure dimensional weight multiply length x height x width and divide by 166. Example: 12 x 12 x 12 = 1728/166 = 10.41 wich rounds up to 11 lbs. All dimensions are measured on the outside of the box and rounded up. So 12.25" rounds to 13". We have a large selection of boxes that we use to ship your item cost effectively. We also build custom boxes for all larger items so that they can ship as efficiently as possible. Certain items are not able to be combined due to their size or ability to ship safely together.

Handling Time : We have a very efficient shipping staff. Most of our orders are processed and shipped out the same business day, however, your service selection may effect the pickup time. The handling time of your order depends on what time of day you pay for your item, the size, structure and quantity of your order. Please allow us time to package your order properly.

Transit Time : We offer UPS ground on nearly all of our products. UPS offers the best cost and accurate time effective shipping service. We also offer USPS Priority Mail for smaller, lightweight items. UPS Company published transit times, our observed transit time (time we normally see in transit), and our pickup times are listed below. If you need something delivered by a certain time, we suggest UPS, as their transit time is guaranteed. Business days do not include Saturday, Sunday, Holidays, nor the day of pickup.

• UPS Ground - 1-5 Business days (1-6 observed, see chart below), our pickup time is 1:30 PM CST
• USPS Priority Mail - 2-3 Business days (3-5 observed), our pickup time is 12:30 PM CST

Estimating your delivery time : Your total delivery time is handling time + transit time. Here are some examples:

• You order a small easy to package item on Tuesday 10:00 AM. If you select UPS, we will more than likely have that item shipped out that same day, as our pickup time is well ahead. If you select USPS, we do not have enough time to get it packaged for pickup that day, and would be shipped the following business day.
• You order a large, difficult to package item on Tuesday 1:00 PM. It is already past our pickup time for USPS, and would need to be shipped the following business day. There is also not enough time for us to package your item by UPS's pickup time, and would be shipped the following business day.
• Misconception times : If you order an item on Friday at 4:00 PM. It won't be shipped out until Monday. Also, orders placed after hours are treated as being placed when we open on the following business day.